- Is it more important to be a good listener or a good communicator?
- Talk about a successful presentation you gave and why you think it did well.
- How would you go about explaining a complex idea/problem to a client who was already frustrated?
- How do you prefer to build rapport with others?
Answers to the above questions.
- First of all being a good listener is part of being a good communicator because effective communication emphasizes that the intended message is successfully delivered, received and understood. I would say it’s better to be a good communicator and in doing that, you have to be a very good listener.
- I gave a presentation on the relevance of statistics in the society, I highlighted my points on slides, I was audible and I was confident but most importantly I was prepared for the presentation.
- My first point of action is to calm the frustrated client down, and then I start explaining the idea, presenting potential solutions and make the client see reasons why the idea would work.
- I prefer to build rapport with others by first being mindful of my appearance, how I present myself, then make good use of effective communication by being a good listener, use people’s names,and also finding a common ground by using small talk to find out something we both share and finally by being empathic that is seeing things from the other person’s perspective.