Soft skills training


1) WHAT IS BUSINESS ETIQUETTE?
Business etiquette is about conveying the right image and behaving in an appropriate way, when dealing with inside or outside bodies, especially in business.
2) HIGHLIGHT FOUR IMPORTANCE OF BUSINESS ETIQUETTE.
a) Business etiquette prevent misunderstandings.
b) It promotes a positive atmosphere.
c) It helps in building strong relationships.
d) It reflects confidence.
3) EXPLAIN TWO PRINCIPLES OF ETIQUETTE.
The two principles of etiquette are:
a) Golden rule: This principle says ‘treat others the way you want to be treated’. It fails to recognize the fact that different individuals exhibit different characters, and the way you treat Mr A, may not be the way he will treat you. This actually brings misunderstandings in our dealings with others.
b) Platinum rule: This principle says ‘treat others the way they want to be treated’. It recognizes different traits in different individuals. With this kind of principle, there will be nothing like misunderstandings in our interactions with people. It yields good results when employ in business dealings.
4) LIST THE TYPES OF ETIQUETTE.
There two types of etiquette:
a) Social etiquette
b) Business etiquette
5) WHAT IS NETWORKING?
Networking is the process of building and maintaining contacts and relationships with other people. This can be achieved through:
a) social network which comprises of family, friends, former classmates or colleagues,etc
b) Professional network such as a professional body one belongs to.
c) Casual contact network such as a social body that allows different individuals from different profession to join.

Published by Ernest I.

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