Soft skills training: Questions and answers

Q1. What is Business Etiquette

Answer: Business Etiquette is the set of governs the way people interact with one another in business, with customers, suppliers, with inside or outside bodies, it involves behaving in an appropriate manner.

Q2. Highlight the four importance of Business etiquette


  1. It reflects confidence
    2.It helps to prevent misunderstanding with everyone
  2. It’s promote a positive atmosphere
  3. It’s help to build strong relationships.

Q3: Explain the two principles of etiquette.


  1. Golden Rule: Treat others the way you want to be treated.
  2. Platinum Rule: Treat others as they want to be treated by you.

Q4. Types of Etiquette

a. General workplace etiquette
b. Dining etiquette
c. Email etiquette
d. Chatting etiquette
e. Meeting etiquette
f. Etiquette
g. Telephone etiquette

Q5. What is Networking?

Answer: Networking is the process of interacting with others to exchange information and develop professional and social contacts. It is all about who you know and who knows you.

Published by Ernest I.

Sharing knowledge

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