Soft skills


Questions and answers

  1. WHAT IS BUSINESS ETIQUETTE? BUSINESS etiquette is a set of rules that govern the way people interact with one another in business, with customers, suppliers,
    It is of two kinds.
    i. Thoughtful consideration of feelings or interest of others.
    ii. Being able to minimize misunderstanding.
    USEFUL RULES IN BUSINESS ETIQUETTE
    i. Recognition
    ii. Respect
    iii. Response
  2. HIGHLIGHT FOUR IMPORTANCE OF BUSINESS ETIQUETTE.
    i. It promotes a positive atmosphere.
    ii. It helps to prevents misunderstanding with everyone.
    iii. It helps in building strong relationship.
    iv. It also reflects confidence.
  3. EXPLAIN THE TWO PRINCIPLES OF ETIQUETTE
    i. Social Etiquette: The golden rule of etiquette is to treat people the way they want to be treated.
    ii. Business Etiquette: This is based on hierarchy and power in work place (an organization).
  4. LIST THE TYPES OF ETIQUETTE
    i. Dining and table manner etiquette
    ii. Meeting etiquette
    iii. E-mail etiquette
    iv. Netiquette
    v. Chatting Etiquette
  5. WHAT IS NETWORKING?
    Networking is the process of interacting with others to exchange information and develop professional or social contacts. It is also means who knows you and who you know.
    NETWORKING TIPS
    i. Have a one minute pitch ready about yourself to go at anytime
    ii. Plan ahead why you need and want to meet, do research and be prepared with conversational questions and points
    iii. Set a goal for your networking opportunities
    iv. Be yourself, focus on making a connection that can lead to more conversations
    v. Be curious
    vi. Follow up
    vii. Be extra helpful and resources
    viii. Always focus on relationship building.
    The wrong ways of networking are;
    i. Only networking when you need a job or favour
    ii. Not offering help
    iii. Not following up
    iv. Rejecting a connection because of status
    v. Staying in your comfort zone.
    BENEFITS Of NETWORKING
    i. Networking helps to build your self confidence
    ii. Your network can be an excellent source of new perspectives and ideas to help you in your role
    iii. It is about sharing not taking so you gain and contribute to the market knowledge in your field and industry
    iv. The visibility you gain from being active in the business networking world allows you get noticed and this is necessary for career building
    v. You have unfiltered access to job opportunities (sometimes before that are ever made public) career advice and support.

Published by Ernest I.

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